Frequently Asked Questions and Answers about Tickets and Reservations for Guided Painting or Tufting Workshops

What is included in the ticket price?

Your ticket includes a guided paint or tufting session as advertised. You don’t need to worry about anything, the right materials are included. And the best thing about it: you can take your self-created work of art home with you.

Are drinks or food included in the ticket price?

No, food and drinks are not included in the price. Unless this is expressly stated in the event description.

Booking/tickets

I have not received a ticket or have given the wrong address when ordering. How will I be admitted? Communication takes place exclusively via the e-mail contact provided. You will not receive the tickets in paper form, but will automatically be on the guest list after ordering. Simply state your name at the entrance and the event can begin!

There is one ticket less available than I need. Can I make an exception and add another seat?

Unfortunately, space in the locations is limited. Therefore, only the number of tickets available on the website can be offered. However, it is worth checking the website from time to time, sometimes tickets become available. Available seats are also uploaded to the story on Instagram. Click here to go to Instagram.

I can only add one ticket to my shopping cart. Can I only buy the tickets individually?

You can add as many tickets to your shopping cart as are available. If you can only add one ticket to your shopping cart, this means that there is only one seat available. If the number of tickets you need is available, you can also buy all the tickets together

Is there a waiting list?

Unfortunately there is no waiting list.

Cancellation/revocation

Is it possible to cancel the tickets?

Cancellation with a refund is unfortunately not possible. However, the tickets are transferable, so you are welcome to sell them on or give them away

Can I rebook my appointment?

In this case, send an e-mail to info@zanasuart.com. If the booked date is at least 48 hours in the future, your ticket can be rebooked for an available event of the same value, provided the date is within the next three months.

General Terms and Conditions
1 Scope of application
1.1 The website Zanasuart.com offers tickets for events (painting and tufting). These can mainly be booked or purchased directly via the above-mentioned website or by contacting us individually. The owner is the company Zanasuart, Mirnovečka ulica 6, 10430 Samobor, Croatia.

1.2 These General Terms and Conditions (hereinafter referred to as “GTC”) of the company Zanasuart (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client”) and the Seller.

1.3 These GTC apply to the organization of all events and individual/private group events (including team events, birthdays, JGA – hen parties). These GTCs also apply to events for which the seller is booked by customers as an external service provider. The inclusion of the customer’s own terms and conditions is hereby objected to, unless otherwise agreed.

1.4 The following GTC shall apply exclusively to the booking of events or the purchase of goods. The GTC shall be deemed to have been agreed when the customer sends the order, unless the customer objects to them immediately after becoming aware of them. They shall also apply if the customer uses general terms and conditions and these contain conflicting or deviating terms and conditions. Exceptions to this require clear written confirmation by the seller. Any counterconfirmation by the customer with reference to the customer’s general terms and conditions is hereby expressly rejected.

1.5 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1.6 Conditions of participation: Access to our Techno & Paint, BalkanBeat & Paint and other events in clubs and bars is only permitted to persons aged 18 and over. By purchasing a ticket, you agree to this age restriction and undertake to present valid identification if required. If these events take place in public places, cafés or restaurants, the minimum age of participants is 16 years.

1.7 In addition, the statutory provisions apply unless otherwise agreed.

2 Range of services and products

2.1 The range of services and products offered by Zanasuart is presented on the website (www.zanasuart.com).

2.2 The following services can be booked or purchased via the online store there:

2.2.1 Events organized by Zanasuart take place regularly in cities in Germany and Croatia and are open to the public. Different event categories (e.g. Afterwork & Paint, Jazz & Paint, Brunch & Paint, Afterbeach & Paint, etc.) are also offered. The cities/locations, dates and categories of events are shown on the website and, if available, can be booked.

2.2.2 Private and individual Zanasuart events for groups and companies can be booked by contacting the seller. These events can only be booked by contacting the seller via the contact form on the website or by e-mail request.

3 Conclusion of contract / ordering process

3.1 To register for a Zanasuart event, the Customer shall use the booking function on this website or send his/her request by e-mail to Zanasuart@gmail.com.

3.2 The presentation of Zanasuart events and on the website is merely a nonbinding overview of services and does not constitute a binding offer on the part of the seller. It is subject to availability.

3.3 Only the Croatian language is available for the conclusion of the contract.

3.4 Registration is not required. However, the customer must provide the information marked as mandatory in the order process.

3.5 The booking data shall be sent to the e-mail address provided by the customer as part of the order confirmation and shall also be stored and retrievable by the seller

3.6 The Customer shall be responsible for ensuring that the e-mail address provided by him/her when placing the order is free of errors, has been configured correctly (e.g. with regard to SPAM filters) and that his/her e-mail account has the necessary free storage space.

3.7 The Customer can select tickets for Zanasuart events and by placing them in a shopping cart.

3.8 The Customer may correct his/her entries at any time before submitting a binding offer. All entries are displayed in the order overview before the binding submission of the offer and can also be corrected there.

3.9 After placing the selected tickets for the Zanasuart events in the virtual shopping cart and going through the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the tickets contained in the shopping cart by clicking the button that concludes the ordering process.

3.10 The contract is only concluded when the seller accepts the offer by sending an email (“order confirmation”). The e-mail contains an overview of the order and, if applicable, an invoice.

3.11 Acceptance of the offer is at the discretion of the seller. If, for example, the maximum number of participants in a Zanasuart event is exceeded, the Seller shall be entitled not to accept an order offer

3.12 Payment shall be processed via a third-party provider, depending on the payment method selected.

3.13 If a payment method offered by PayPal is selected, payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/ useragreement-full or – if the Customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays by means of a payment method offered by PayPal that can be selected in the online ordering process, the seller already declares acceptance of the customer’s offer at the time the customer clicks the button that completes the ordering process.

3.14 Tickets for Zanasuart events are freely transferable. However, the transfer does not create a contractual relationship between the seller and a potential buyer of the customer. Commercial resale is prohibited.

4 Prices and terms of payment

4.1 Unless otherwise stated in the seller’s product description, the prices quoted are total prices. Value added tax is not shown, as the seller is a small business within the meaning of the UStG. Any additional delivery and shipping costs will be indicated separately in the respective product description.

4.2 The payment option(s) will be communicated to the customer in the seller’s online store. 4.3 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.

5 Withdrawal and revocation
5.1 Withdrawal by the seller: The seller is entitled to withdraw from the execution of events in individual cases if the execution of the event is canceled or terminated after exhausting all possibilities, if this is not reasonable because the booking volume for this event is so low that the costs incurred in relation to this event would mean exceeding the economic sacrifice limit or make it impossible to carry out the event for important reasons (e.g. force majeure, short-term illness of the event leader). In this case, any event fees already paid by the customer shall be reimbursed in full by the seller. Liability and compensation claims or further claims by the customer are excluded in all cases.

5.2 Right of withdrawal
5.2.1 No right of withdrawal for the booking of Zanasuart events You have no right of revocation for the booking of a specific Zanasuart event. Therefore, you cannot revoke your declaration of intent to purchase a ticket for a Zanasuart event. The right of withdrawal does not apply to contracts for the provision of other services in connection with leisure activities, for example, if the contract provides for a specific date or period for the provision of such services. The Zanasuart events offered by the seller are such services from the field of leisure activities on a specific date or period. Each booking of a Zanasuart event shall therefore be legally binding upon acceptance by the Seller and shall be subject to acceptance and payment. Any possibility of rebooking granted as a gesture of goodwill in accordance with Section 6 shall remain unaffected.

5.2.2 Right of withdrawal for the purchase of goods
The right of withdrawal explained below therefore only applies to the purchase of goods that are available directly in the online store. The goods must be returned to the sender in perfect, NOT used condition and in the original packaging. There is NO right of withdrawal for personalized goods and goods that have been specially made according to the buyer’s wishes. Otherwise, you have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement sent by e-mail to zanasuart@gmail.com. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. The costs of returning the goods shall be borne by the buyer

5.2.3 Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

6 Rebooking or cancellation of Zanasuart events by the customer
6.1 Booking a Zanasuart event only entitles the Customer to participate in the specific event booked. The Customer shall not be entitled to rebook or cancel a booked Zanasuart event. 6.2 However, the Seller shall allow its customers to rebook in individual cases as a gesture of goodwill. Rebooking requests must be sent to the Seller by e-mail to zanasuart@gmail.com at least 48 hours before the start of the event. The approval of a rebooking is decided on a case-by-case basis and is at the discretion of the seller

7 Change of service
7.1 The Seller is entitled to make changes to the content of booked Zanasuart events, provided that the changes are not significant, are necessary and do not significantly affect the overall content of the Zanasuart events. An insignificant change exists, for example, if the leading artist has to be replaced because the artist has fallen ill, if the location has to be changed for organizational reasons or if the time of a Zanasuart event is postponed by a maximum of one hour for organizational reasons.

7.2 In the event of a significant change in the essential content of the booked Zanasuart event, the Customer shall be entitled to withdraw from the contract with the Seller and, at its own discretion, either to rebook the event to another date free of charge or to demand a refund of the purchase price paid. 7.3 In the event of a rebooking, the respective difference in price between the Zanasuart events shall be refunded or compensated by the Customer.

8 Delivery of tickets
8.1 The order confirmation sent to the Customer by e-mail shall be deemed to be a ticket for a Zanasuart event. This means that no delivery is made by the seller and no shipping costs are incurred by the buyer. 8.2 The Customer shall receive the order confirmation for a Zanasuart event after the booking process.

9 Warranty
9.1 The Seller shall be liable for defects in accordance with the applicable statutory provisions. Warranty claims regarding the artistic design are excluded.
9.2 Minor deviations from the product illustrations are possible. This may be due to customary deviations in color, structure and surfaces caused by the materials and manufacturing methods used, as well as the respective lighting conditions at the time the image was taken, the resolution of the image and the screen settings or the inaccuracy that may arise. These deviations do not constitute a material defect and do not justify any warranty rights

10 Liability
10.1 The seller shall be liable in cases of intent or gross negligence in accordance with the statutory provisions. Liability for guarantees is independent of fault. The Seller shall only be liable for slight negligence in accordance with the provisions of the Product Liability Act, for injury to life, limb or health or for breach of material contractual obligations. However, the claim for damages for the slightly negligent breach of essential contractual obligations is limited to the foreseeable damage typical for the contract, unless liability is assumed for injury to life, limb or health. The organizer shall be liable to the same extent for the fault of vicarious agents and representatives.

10.2 The seller shall not be liable for accidents during events and on the routes to and from the events. 10.3 The seller is not liable for theft of any kind. No liability is assumed for valuables brought along.
10.4 The seller accepts no liability for personal injury or damage to property occurring during or outside the events.
10.5 In the case of underage participants, the customer (= legal guardian) is liable for their children in the event of personal injury and damage to property.